MikeBrum.com

Today I received an order of Power Functions components from Lego and the order was a bit messed up. I had ordered two of the following:

• Power Functions XL-Motor
• Power Functions M-Motor
• Power Functions IR Receiver
• Power Functions IR Remote Control
• Power Functions Extension Wire 20”

Instead, I received the following:

• 0x Power Functions XL-Motor
• 3x Power Functions M-Motor
• 1x Power Functions IR Receiver
• 2x Power Functions IR Remote Control
• 2x Power Functions Extension Wire 20”

Whoops!

So I’m missing 2x XL motors and an IR Receiver, but have an extra M motor.

I called up Lego and talked to a very nice customer service rep that got everything square and is shipping out the missing pieces straight away. She asked if I needed expedited shipping, but I don’t so I told her it wasn’t necessary. She also told me to keep the extra M motor — which they would probably only barely break even on if they paid for return shipping and packaging (I only paid $6.37 for each), so that makes sense on a few levels.

Despite the mix-up, it was a very easy call to place and get things sorted. I was only on hold for maybe 60 seconds, which obviously made the whole ordeal that much less of an issue. I was also pleased to see that I wasn’t given any sort of harassment about trying to “prove” that the order was packed incorrectly. I was simply taken at my word and the issue was resolved. We’re not talking about a ton of money, but I’m sure there’s some vendors that would give you a hard time.

All-in-all, I’m rather pleased with the response of Lego Customer Service.